A Legacy of Excellence in Outsourcing
For over a decade, we have been the trusted partner of businesses seeking to elevate their operations and delight their customers. Our roots run deep in the heart of the outsourcing industry, with our headquarters nestled in the vibrant city of Orlando, Florida, and our expansive Business Success Center located in the bustling city of Lahore, also known as the heart of Pakistan.
Empowering Enterprises, Elevating Experiences
At the heart of our organization lies a steadfast vision – to be the beacon that illuminates the path towards operational excellence and unparalleled customer delight.
Fostering Growth, Cultivating Success
We are driven by an unwavering mission to empower enterprises of all sizes, unleashing their true potential through the transformative power of our tailored outsourcing solutions. Through our relentless pursuit of innovation and our unwavering commitment to our clients, we strive to redefine the very essence of outsourcing. In a world where the only constant is change, we stand as the steady hand that navigates our clients towards a future of boundless opportunities.
Our Core Values
Integrity
At the foundation of our organization lies an unwavering commitment to integrity. We believe that trust is the cornerstone of any successful partnership, and we strive to embody the highest ethical standards in all that we do.
Innovation
In a rapidly evolving business landscape, we embrace innovation as a key driver of our success. Our team of forward-thinking professionals is constantly exploring new technologies, processes, and strategies to help our clients stay ahead of the curve.
Customer-Centricity
Our clients are the heartbeat of our organization, and their satisfaction is the North Star that guides our every decision. We are dedicated to understanding their unique needs and delivering tailored solutions that exceed their expectations.
Collaboration
We believe that the best solutions arise from the synergy of diverse perspectives. We foster a collaborative work culture, encouraging open communication and cross-functional teamwork to unlock the full potential of our partnerships.
Continuous Improvement
We are never satisfied with the status quo. Our relentless pursuit of excellence drives us to constantly seek ways to refine our processes, enhance our services, and deliver even greater value to our clients.
Empowerment
We empower our team members to take ownership of their work, think creatively, and make decisions that positively impact our clients. By nurturing a culture of empowerment, we unlock the full potential of our organization.
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Recognized by Government of Pakistan
Accolades of Eminence
In the radiant halls of the President’s House, amidst the embrace of ‘Financial Inclusion & Business Transformation,’ our esteemed leader, Fareed Malik, was awarded a prestigious honor by the eminent President Arif Alvi. This coveted recognition stands as a testament to Malik’s visionary stewardship and his steadfast commitment to excellence within the realm of Pakistan’s thriving business process outsourcing (BPO) and information technology (IT) export sector.
This prestigious accolade is not merely a reflection of our CEO’s brilliance, but also a manifestation of our collective dedication to upholding the highest standards of service and excellence. It is a triumphant moment that reaffirms our unwavering resolve to deliver unparalleled value to our partners, and to continually push the boundaries of what is possible in the dynamic world of outsourcing.
Our Founder’s Story
For over a decade, the hallowed halls of Outsource Tel have echoed with the whispers of transformative change, fueled by the visionary leadership of Malik Fareed – a legendary figure whose imprint has reshaped the very foundations of the IT and call center industry.
Fareed’s journey is one of unwavering dedication, forged in the crucible of extensive experience spanning the dynamic realms of business process outsourcing (BPO). From the earliest days, he has carried within him a singular vision – to revolutionize the cores of an industry, to elevate the standards of excellence, and to inspire a generation of call center pioneers.
Under his guiding hand, Outsource Tel has ascended to the pinnacle of the industry, becoming a beacon of hope for organizations seeking exceptional contact and call center solutions. The legacy he has cultivated is one of unbridled success, where countless leaders have honed their expertise within the hallowed walls of our enterprise, only to emerge as the vanguards of a transformed call center landscape across Pakistan.
Fareed’s story is not merely one of personal triumph, but a testament to the transformative power of vision, courage, and an unrelenting commitment to excellence. He has set the benchmark for call center management, inspiring a new era of innovation and customer-centric service that continues to redefine the boundaries of what is possible.
As we stand at the precipice of a future brimming with boundless opportunities, we draw strength and inspiration from the indelible mark that Malik Fareed has left upon our organization and the industry as a whole. His legacy is the guiding light that illuminates our path, beckoning us to reach ever higher, to dream beyond the confines of the present, and to forge a tomorrow where the call center experience is forever elevated.
How We Launch Your Next High-Performing Back-Office Team in Less Than 30 days
While every campaign has different needs, below is a typical template of our onboarding process and campaign launch. Outside factors, such as IT infrastructure, HIPPA and PCI compliance, and communication channel setup, are to be considered. Custom security protocols, custom PC design, and testing of team compatibility are just some of the planning that goes into the proper onboarding of our clients. Whether your campaign simply needs a virtual desktop and logins, or you need a secure on-premises server with nightly backups, we will create a collaborate global team environment.
Day 1-5
- Recruitment Starts
- Agreement Signed
- Screening
- Testing
- Background Checks
Day 6-20
- Agents and Team
- Leaders Acquired
Day 25-30
- Training Begins
- Nesting
- Mentorship
- Evaluation