From the first SDR call to renewal and collections, build dedicated offshore pods across the entire customer lifecycle — success, support, onboarding, sales development, inbound/outbound sales, order management and AR follow-up.
Outsource Tel builds dedicated customer-facing teams across the full revenue motion: outbound SDR/BDR, inbound qualification, account executives, customer success managers, onboarding specialists, 24/7 multichannel support, renewals, order management and AR collections. Every team member works exclusively on your brand, in your tools, against the SLAs and KPIs you set.
We staff with English-fluent professionals, run rigorous voice-and-empathy screening on top of role expertise, and certify every agent on your product, ICP and tone before they touch a customer conversation. Pods are wired into your CRM (Salesforce, HubSpot, Dynamics), helpdesk (Zendesk, Intercom, Freshdesk), dialer (Five9, Aircall, Talkdesk) and revenue stack from day one — so you get clean attribution, full audit trails and live performance dashboards.
Whether you are scaling speed-to-lead on inbound, building outbound pipeline, hardening a 24/7 support coverage model, or recovering net retention through structured renewals and collections, we hire, embed and operate the right pod — and keep them with 91% annual retention so customers experience continuity, not churn.
Quality, velocity, governance and cost — engineered together so you never trade one for another.
Procurement, engineering and finance leaders raise the same questions before signing. Here are ours, answered up front.
Yes. Every customer-facing team member is 100% dedicated to your brand — they don't share queues, headsets or attention with any other client.
Agents complete brand, product and tone certification before going live, and we run weekly QA on call recordings and tickets, calibrated against your CSAT/NPS rubric.
Yes. We build follow-the-sun coverage models across multiple shifts and geographies with redundant staffing so SLAs hold during peaks, holidays and incidents.
Initial inbound and support pods can be live in 4–6 weeks. SDR and CSM pods typically need 6–9 weeks for product and ICP certification before they hit full ramp.
We operate from access-controlled, recorded floors with PCI-DSS-aware DTMF masking, GDPR-aligned data handling, and HIPAA workflows where required — all under signed BAAs and DPAs.
Standard packages include CSAT, NPS, FRT/ART, FCR, occupancy, ticket cost, NRR, GRR, meetings booked, conversion, pipeline created, DSO and aged AR — visible in a live dashboard.
Your processes, your standards. We handle the rest.