Services

Five practices.
One captive model.

Build a single function or stand up cross-functional pods. Every engagement is dedicated, embedded and built to scale with you.

01

Customer-Facing Teams

End-to-end offshore pods across the full customer lifecycle.

Practice 1 of 5
🎧
Customer Success
Onboarding, renewals, health scoring and expansion. CSMs who know your product inside out.
OnboardingRenewalsNPS
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🛎️
Support Engineering
L1–L3 technical support. Follow-the-sun coverage wired into Zendesk, Linear and PagerDuty.
24/7 CoverageZendeskEscalation
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📞
SDR & Sales Pods
Inbound/outbound sales, business development and order taking. Your pipeline, our team.
SDRBDRSales ops
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🔄
Collections & Renewals
Revenue retention ops — AR follow-up, renewal workflows and churn recovery plays.
ARChurn reductionNet retention
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How we staff CS pods: Support engineers (L1–L3), CSMs and ops analysts with domain expertise in your platform — Zendesk, Intercom, Salesforce and more.

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02

Application & Software Development

Full-stack and platform engineers embedded into your sprints, your codebase, your roadmap.

Practice 2 of 5
💻
Full-Stack Engineering
Senior engineers in your repo, your sprints, your on-call. Backend, frontend, platform and QA.
ReactNode/PythonAWS/GCP
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⚙️
Platform & DevOps
SRE, infra-as-code, CI/CD and on-call rotation. Embedded into your PagerDuty and GitHub.
KubernetesTerraformSRE
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🧪
QA Engineering
Automated and manual QA. Embedded in your sprint with test plans, regression coverage and release gating.
PlaywrightSeleniumPostman
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🏗️
Engineering Management
Offshore EM who runs standups, retros, sprint planning and 1:1s — reporting to your VP Eng.
AgileJIRALinear
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03

Mobile App Development

iOS, Android and React Native squads shipping production apps with measurable engagement.

Practice 3 of 5
📱
iOS Development
Swift/SwiftUI engineers embedded in your Xcode org, App Store Connect and TestFlight pipeline.
SwiftSwiftUITestFlight
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🤖
Android Development
Kotlin/Jetpack Compose engineers wired into your Google Play Console and CI.
KotlinJetpackPlay Store
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React Native
Cross-platform squads with measurable engagement metrics. One codebase, both stores.
ExpoRNTypeScript
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📊
Mobile Analytics & Growth
Product analytics, A/B testing and ASO embedded in your mobile squad's workflow.
MixpanelAmplitudeASO
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04

Generative AI Solutions

LLM applications, RAG, agents, fine-tuning and evals — production-grade, not prototypes.

Practice 4 of 5
🧠
LLM Engineering
Prompt engineering, fine-tuning, RAG pipelines and eval harnesses. Enterprise systems with RBAC, SSO and audit.
OpenAIAnthropicLangChain
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🤖
AI Agents & Automation
Agentic workflows, tool use, function calling and multi-agent orchestration — production-hardened.
AgentsLangGraphAutoGen
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🔬
MLOps & Evals
Eval harnesses, observability and model lifecycle management. Ship your eval before your model.
MLflowW&BEvals
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🏥
Regulated AI (HIPAA)
BAA-aligned AI architectures. HIPAA-aligned copilots, RAG and audit logging for healthcare SaaS.
HIPAABAAAudit logging
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05

Accounting & Billing

AR/AP, revenue ops, SaaS billing automation and month-end close at scale.

Practice 5 of 5
💰
Revenue Operations
SaaS billing, rev-rec, AR/AP and 5-day month-end close. Running NetSuite, Stripe and Maxio.
NetSuiteStripeMaxio
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📋
Financial Reporting
Board-ready financials, investor reporting and GAAP-aligned statements. Zero audit findings.
GAAPIFRSASC 606
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+

ISO Certifications & Training

End-to-end ISO certification plus CQI-IRCA training programmes.

Add-on
🛡️
ISO Certification Services
End-to-end ISO 9001, 14001, 45001, 27001 certification — gap analysis, implementation and audit support.
ISO 27001ISO 9001Gap analysis
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📚
ISO Training Programmes
CQI-IRCA Lead Auditor, Internal Auditor and Awareness training. Online and in-person.
Lead AuditorCQI-IRCAAwareness
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Build your dedicated offshore team

Talk to our team about a captive model designed around your roadmap.

Your processes, your standards. We handle the rest.

Book a Strategy Call Learn the captive model →