Outcomes, not effort.

Splintered delivery across three outsourcing vendors with overlapping work, duplicate bugs, and a velocity ceiling blocking their PCI-scope rewrite.

20-person captive engineering pod (backend, platform, QA, EM) embedded into their GitHub org and on-call rotation. Absorbed knowledge, phased out vendors over 90 days.

Developer-first product with global usage but support limited to US business hours. Tickets piling overnight, NPS sitting at 38.

12-person CS pod — support engineers (L1–L3), CSMs and an ops analyst covering follow-the-sun. Wired into Zendesk, Linear and PagerDuty.

Clinical SaaS with 4M+ documents needed a RAG copilot. Internal team had no LLM ops experience and needed HIPAA alignment from day one.

6-person GenAI pod — LLM engineers, MLOps, AI eval specialist. Built retrieval pipeline, eval harness, observability, and BAA-aligned architecture.

Founder-led finance hitting scale limits — 14-day close, manual rev-rec, audit findings on documentation.

5-person finance pod — controller, senior accountant, AR/AP and rev-ops analyst running NetSuite, Stripe, and Maxio with documented SOPs.